Troubleshooting: Broken Icon

If you see the above icon, or one similar, instead of the graph and text, your browser is having the "Broken Icon" problem. You will likely see an error dialog box; just click cancel. Some possible solutions are outlined below.

Remove Old Plug-in Versions

Always get rid of old LiveMath plug-ins. Plug-ins named MathView, Theorist or MathPlus or are old versions of LiveMath and should be deleted. You should have only one LiveMath Plug-in in your plug-ins directory.

Checking Plug-ins

Your browser should be able to list all plug-ins that have been successfully installed. You can also check the directory structure on your hard drive to see if the file exists. The procedures for accomplishing the above two items are explained below for Netscape. Other browsers should use similar procedures. If you have any questions, check the help provided with your browser.

Check the "About Plug-ins" command in Netscape

If you are using Netscape, see if the entry plugin/x-theorist is listed when you follow this About Plug-ins link.

  1. If plugin/x-theorist is not listed, the LiveMath plug-in is not installed. If you have tried to install the LiveMath plug-in, make sure to quit and restart Netscape, so it can identify the plug-in.

  2. If the plugin/x-theorist is listed, but Enabled is "No", you may have a defective plug-in. Try downloading it again or installing another copy from your CD. Also, try removing old plug-ins from MathView (or Theorist or MathPlus).

  3. If the plugin/x-theorist is listed and Enabled is "Yes", MathView Internet should be working. If you have not already quit your browser and then restarted it, do so now. If restarting does not solve the problem, keep reading.

Examining the Plug-ins Directory

Location for plug-ins:

on Macintosh
the file LiveMath Internet should be in the Plug-ins folder.

on Windows 95 or Windows NT
the file npmv32.dll should be in the Plugins directory. Do not change the name.

on Windows 3.1
the file npmv16.dll should be in the Plugins directory. Do not change the name.

If you have more than one web browser on your hard disk(s), make sure the LiveMath Internet plug-in is installed with all the web browsers you intend to use.

If you are using a web browser from a fileserver, and you don't have permission to add plugins to the PlugIns directory, contact your server adminstrator about the problem.

CyberDog keeps plugins in the directory Internet Plug-Ins; see CyberDog documentation for more details.